docLine: Questions & Answers

We created docLine with the experience and input of property managers. We believe it is a efficient and effective tool to get your HOA documents online and available for purchase. And while we think we can answer all your questions, there may be some that just haven’t come up yet. These FAQs are being update regularly. Let us know if there is something that should be here. 

For docLine app FAQs, click over to the next page. 

docLine Development Team

You have a dedicated market looking to purchase the documents that you manage. Take charge of those sales and set your own prices. Your customers get their documents instantly and you get your fees immediately. The docLine service is easy to manage, easy to set up and easy to maintain. 

It is a simple solution that creates an efficient profit center. If that sounds like something your management company can use, then let’s chat about walking you through a demo session. Then you can decide. 

The docLine service is free to use for all HOA managers. Whether you are a self-managed association or a busy portfolio management company, you can use docLine for free. 

So, how can we do this? There is a transaction fee that is assessed with each document purchased. That fee is clearly shown on the receipt and is added to the fees you set for you documents. You never have to worry about the transaction fee, it is built into the service and assessed to the buyer with the payment process. 

When the customer completes their transaction, your fees are immediately added to your PayPal account. You are paid immediately upon payment confirmation.

Good question. We do recommend setting up a PayPal account for your our docLine service in order to get your fees instantly deposited. This is the easiest and fastest way to get your fees. 

However we recognize that not all companies are receptive to that process. So, we will reconcile your account at the end of each month and mail you a check and a statement for the balance of your account. 

The docLine service never directly handles the monetary transactions. The payment processing is handled through PayPal. All the fees are routed through PayPal’s business accounting services, providing you with a secure path for all your transactions. PayPal provides our clients with a trusted payment gateway. 

docLine does not store any credit card or banking information. Period. 

We have tested the association set up process and find that it takes about 5 minutes to enter the HOA and upload all the required documents. It is a straight forward process that we will gladly walk you through and provide online tutorials. 

If you like to expedite the process, we can perform the set up for you. Drop us an email on the contact form and we can discuss the service fee schedule for custom installations. 

Yes, that is a much requested feature. 

At the top of the association document list, you will see a bundle option for all the documents that are available for that property. A single click places them all in your cart. 

Not all properties or HOAs have all 23 of the required documents. docLine will indicate that on your receipt and does not charge any transaction fees for documents that are not applicable. 

This is an important question. Because the escrow demand is a  time sensitive snapshot of the current state of the property, docLine will forward a demand request directly to the management company.

The request is sent with the property address included, ready for the management company to fill in the blanks.

The demand request will then be returned to the title company or other agents directly from the management company. 

We decided to take this route at this time in order to keep the escrow process moving forward. In other systems, the escrow demand can block the processing of the rest of the property documents, causing unnecessary delays and frustration. 

Any additional fees for the escrow demand is handled through the management company. docLine is not part of the escrow demand fulfillment process and does not collect fees for escrow demands.